Contact Us & Support


This page includes information on TOA Canada's: Corporate Office; Regional Sales Managers; Technical Support; Warranty Guidelines; Replacement Parts; Return Authorization; Audio & Intercom Service Depots; and CCTV Service Depots.

Corporate Office

TOA Canada Corporation
Address: 6150 Kennedy Road, Unit 3, Mississauga, Ontario, L5T 2J4
Phone #: (905) 564-3570 / 1-(800) 263-7639
Fax #: (905) 564-3569 / 1-(800) 463-3569
Tech Tel #: (905) 564-3570 / 1-(800) 263-7639

Contact Form:
Customer Service
Sales
Technical Services
Marketing

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Regional Sales Managers

NATIONAL SALES
National Sales Manager sales@toacanada.com
Phone #: (905) 564-3570 / 1-(800) 263-7639
Fax #: (905) 564-3569 / 1-(800) 463-3569
BRITISH COLUMBIA
Regional Sales Manager sales@toacanada.com
Phone #: (905) 564-3570 / 1-(800) 263-7639 Ext. 311
Fax #: (905) 564-3569 / 1-(800) 463-3569
ALBERTA, SASKATCHEWAN AND MANITOBA
Regional Sales Manager sales@toacanada.com
Phone #: (905) 564-3570 / 1-(800) 263-7639 Ext. 312
Fax #: (905) 564-3569 / 1-(800) 463-3569
ONTARIO WEST
Regional Sales Manager sales@toacanada.com
Phone #: (905) 564-3570 / 1-(800) 263-7639 Ext. 313
Fax #: (905) 564-3569 / 1-(800) 463-3569
ONTARIO EAST
Regional Sales Manager sales@toacanada.com
Phone #: (905) 564-3570 / 1-(800) 263-7639 Ext. 314
Fax #: (905) 564-3569 / 1-(800) 463-3569
QUEBEC AND THE OTTAWA VALLEY
Regional Sales Manager sales@toacanada.com
Phone #: (905) 564-3570 / 1-(800) 263-7639 Ext. 315
Fax #: (905) 564-3569 / 1-(800) 463-3569
ATLANTIC PROVINCES
Regional Sales Manager sales@toacanada.com
Phone #: (905) 564-3570 / 1-(800) 263-7639 Ext. 316
Fax #: (905) 564-3569 / 1-(800) 463-3569

Technical Support


At TOA Canada Corporation we have uniquely positioned ourselves to provide local effective service through sound contractors from coast to coast. This means that not only do we provide prompt on-location service for maintenance or upgrade of systems; but also that quick response, knowledgeable technicians are available. The TOA Canada Corporation technical support team can be reached at (905) 564-3570 or 1-(800) 263-7639 between 8:30 a.m. and 8:00 p.m. EST (press 2) to discuss technical needs and/or specific application recommendations.

Technical Support Documents

Warranty Guidelines


Should a TOA product fail do to a manufacturing defect, the item will be repaired under warranty at one of TOA's authorized service depots.

  • Before shipping any TOA product to the service depots, please call to obtain their tracking number and to determine if the product is covered under the TOA warranty.

  • All products must be shipped pre-paid and accompanied by a copy of the original TOA invoice showing the product to be serviced.

    • See the terms and conditions in the TOA Price List.

    Replacement Parts


    Please send all Replacement Parts Inquiries to the e-mail address below.
    Replacement Parts: ReplacementParts@toacanada.com

    Return Authorization


    If you have TOA Canada product that you would like to return, please download the form below and email it to returns@toacanada.com. Please note that this form is information gathering only and does not authorize the return of any product.

    Download TOA Canada Corporation's Return Authorization Form

    Audio & Intercom Service Depots

    ACROSS CANADA
    Santon Audio Limited
    Address: 185 Riviera Drive, Unit 10
    Markham, ON, L3R 5J6
    Phone #: (905) 475-2038
    * Speaker reconing / repair only.
    ALBERTA
    Electronic Analyst
    Address: 9006-51 Ave.
    Edmonton, AB, T6E 5X4
    Phone #: (780) 468-2575
    * All products except intercom and wireless.
    ONTARIO
    Taylor Electronic Services Inc.
    Address: 828 3rd Avenue East, Owen Sound, ON, N4K 2K5
    Phone #: (519) 371-7710 / 1-888-371-0779
    Fax #: (519) 371-0813
    * All products including IC-100 intercom.
    ONTARIO
    Ontario Audio/Video Service
    Address: 2074 Steeles Avenue East, Unit 21
    Brampton, ON, L6T 4Z9
    Phone #: (905) 791-2020
    * All products except intercom and wireless.
    MANITOBA
    MM Electronics
    Address: 695 Logan Avenue, Winnipeg, MN, R3E 1M5
    Phone #: (204) 788-4450
    Fax #: (204) 772-3625
    * All products except intercom and wireless.dd>
    QUEBEC
    Video Experts
    Address: 145 Barr - Unit 2
    St. Laurent, PQ, H4T 1W6
    Phone #: (514) 738-2434 or 1-800-722-EXPERTS
    * All products except intercom and wireless.
    USA
    Spectrum Sound
    Address: 3440 West 30th Street, Indianapolis, Indiana, 46222
    Phone #: (317) 923-7868
    Doug Roeder: dougr@mcleodusa.net
    * IC-100 and EXES intercom only.

    CCTV Service Depots

    For All CCTV Repairs
    Video Experts
    Address: 400 Matheson Blvd. E., Unit 5, Mississauga, ON, L4Z 1N8
    Phone #: 1-800-722-EXPERTS (3973)
    Fax #: 1-866-797-CCTV (2288)

    Video Experts
    Address: 145 Barr - Unit 2, St. Laurent, PQ, H4T 1W6
    Phone #: 1-800-722-EXPERTS / (514) 738-2434
    Fax #: (514) 738-8480
    * All products except wireless and intercom.